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For Staff - COVID-19 Info and Resources

Important Info from the GCS HR Department

The Kentucky Department of Insurance has launched a Take Care Kentuckians page on the website to provide members with a directory of at-home resources for school-age children, mental health and physical well-being. In addition to the resources there, we want you to be aware of additional offerings to help KEHP members during these challenging times.


Expanded Telehealth Services - NEW

• Members can use telehealth services for their primary care, specialist, behavioral health, or substance abuse visits with both in-network and out-of-network providers

• Telephonic-only care for in-network providers is also covered

• These visits are covered for FREE for 90 days effective March 17, 2020

• Members should check with their local providers as many have expanded their services to include telehealth visits

LivingWell Health Clinics - NEW

• Members can also receive free telehealth support from the Frankfort-based LivingWell Health Clinics

• These services are available to all active employees who are eligible for KEHP benefits (including waivers)

• Go to to register and schedule a visit

• For questions, members can call one of the Frankfort Health Clinics at 502-564-3333, 502-564-5555, 502-564-3444, or 502-564-4444

LiveHealth Online - Continues

• Members can continue to access LiveHealth Online (LHO) for free medical and behavioral health services

• Go to to get started

• Members should enter their Anthem/KEHP Medical ID and the visit is FREE

• For questions, members can call 888-548-3432

Healthcare FSA, Child & Adult Daycare FSA, and HRA – Extension

• The run-out deadline for 2019 claims has been extended from March 31 to April 30, 2020

• Members must submit 2019 claims using WageWorks Pay Me Back or Pay My Provider

•Encourage members to log into their account to check their balance and seethe list of eligible expenses

FSA/HRA Medical Expenses–Additional Products

• Over-the-counter drugs and medicines can now be paid for with FSA and HRA funds

• Menstrual care products are now considered an eligible FSA/HRA expense

• Since these are new FSA/HRA benefits, some systems will not be able to process the claims automatically; members should save their receipt in case they have to verify the claim or submit for reimbursement through the Pay Me Back program

Pharmacy Prior Authorizations-Extensions

•To prevent gaps in therapy, many pharmacy prior authorizations set to expire between March 23 and June 30, will be extended for 90 days.

For instance, if a prior authorization is set to expire May 15, the expiration date will be extended to August 15.

For questions or additional information, please contact [email protected].

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