The Kentucky Department of
Insurance has launched a Take Care Kentuckians page on the KEHP.ky.gov website
to provide members with a directory of at-home resources for school-age
children, mental health and physical well-being. In addition to the resources there,
we want you to be aware of additional offerings to help KEHP members during
these challenging times.
Expanded Telehealth Services
- NEW
•
Members can use telehealth services for their primary care, specialist,
behavioral health, or substance abuse visits with both in-network and
out-of-network providers
•
Telephonic-only care for in-network providers is also covered
•
These visits are covered for FREE for 90 days effective March 17, 2020
•
Members should check with their local providers as many have expanded their
services to include telehealth visits
LivingWell Health Clinics -
NEW
•
Members can also receive free telehealth support from the Frankfort-based
LivingWell Health Clinics
•
These services are available to all active employees who are eligible for KEHP
benefits (including waivers)
• Go
to MyPremiseHealth.com to register and schedule a visit
• For
questions, members can call one of the Frankfort Health Clinics at
502-564-3333, 502-564-5555, 502-564-3444, or 502-564-4444
LiveHealth Online -
Continues
•
Members can continue to access LiveHealth Online (LHO) for free medical and
behavioral health services
• Go
to LiveHealthOnline.com to get started
•
Members should enter their Anthem/KEHP Medical ID and the visit is FREE
• For
questions, members can call 888-548-3432
Healthcare FSA, Child &
Adult Daycare FSA, and HRA – Extension
• The
run-out deadline for 2019 claims has been extended from March 31 to April 30,
2020
•
Members must submit 2019 claims using WageWorks Pay Me Back or Pay My Provider
•Encourage
members to log into their account atWageWorks.com/KEHP to check their
balance and seethe list of eligible expenses
FSA/HRA Medical Expenses–Additional Products
• Over-the-counter
drugs and medicines can now be paid for with FSA and HRA funds
•
Menstrual care products are now considered an eligible FSA/HRA expense
•
Since these are new FSA/HRA benefits, some systems will not be able to process
the claims automatically; members should save their receipt in case they have
to verify the claim or submit for reimbursement through the Pay Me Back program
Pharmacy Prior Authorizations-Extensions
•To
prevent gaps in therapy, many pharmacy prior authorizations set to expire between
March 23 and June 30, will be extended for 90 days.
For
instance, if a prior authorization is set to expire May 15, the expiration date
will be extended to August 15.
For questions or additional information, please contact [email protected].