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-Work Orders

The Technology Team would like to remind everyone to utilize our online work order system. In your day to day routine, if you discover technology issues or problems we want to know about them. We will do our best to resolve your concerns as soon as possible. The best way for us to know about your issues is to submit a work order. All staff members can use the work order system to track the progress of a problem through to completion. 

 Strategies For Submitting Work Order Requests 
How to get issues resolved! 
The below steps can also be followed to submit maintenance work orders. Please choose the correct categories. 
 
*NOTE: For direct access to the TeamWorks Work Order System
 please utilize the following link.
 (http://grant.teamworkslive.com/LoginPage.aspx)
Steps to access and submit work order. 
Step one:
 Open a Web browser 
Step two:
 Type in the address to access the Grant County Schools website and press enter.
 (http://grant.kyschools.us
Step Three:
 At the top of the School homepage Click Downloads/Links
 
 Step four:
 Click GCS Work Order Request

Step Five:
 At the login prompt enter you information for your location 
Username & Passwords are listed below by location
 

 co staff
 gchs braves
 gcms braves
 cmz eagles
 dre cardinals
 mce wildcats
 ses sherman
  tm tm 
 

Step six:
 
TeamWorks will begin to load and the welcome screen will appear.
  
Step seven:
 On the left sidebar click Remote Request.  
Step Eight:
 On the left sidebar click Work Order Request.  
Step Nine:
 Fill in the appropriate information and select Submit. 

Location – Automatically shows location 
Requester – Automatically shows the school’s initials 
Room Number – Room where problem occurs 
Contact - Requester 
Contact Email – Requesters Email Address 
Department – The Department where the request needs to go 
Trade Code – Type of Service needed 
Project ID – Select the type of project that is requested 
Description – Please include as much information as you can. Ex. Computer number, Error message, No internet connection, Black Screen or in need of computer supplies for access around the classroom.
 
 Ex. Trade Codes
 
 
Air Conditioning
 Carpentry
 Computer Hardware
 Delivery
 Electrical
 Energy
 Fire Extinguisher
 Filters
 Flooring
 Fresh Water
 Grass Cutting
 Hardware
 Heat
 Miscellaneous
 Network Repair
 Network Services
 Paint / Painting
 Phone
 Plumbing
 Refrigeration
 Roof Repair
 Software
 Shop work
 Uniform Rent
 Vehicle Maintenance
 Network Wiring 

Step Ten:
 
Please take note your Work Order ID Number so that you can reference your request and follow the status.   
Step Eleven:
 Verify your data was submitted. At any time you can go back and pull up your information by Work Order ID to see how the issue is progressing along.
 
 *NOTE:
You will receive an email stating that the work order request was submitted.
 
 *NOTE: You will also receive an email any time there is an update to your request or when the ticket is closed.
 
Example:
 
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